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Privacy Policy

1. Data protection at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can personally identify you. Detailed information on data protection can be found in our privacy policy listed below.

Data collection on this website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find their contact details in the section "Information about the responsible party" in this privacy policy.

How do we collect your data?

  1. Your data is collected when you provide it to us. This may be data that you enter into a contact form, for example.

  2. Other data is collected automatically or with your consent when you visit the website through our IT systems. This is mainly technical data (e.g. internet browser, operating system or time of page access). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Part of the data is collected to ensure error-free provision of the website. Other data can be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right at any time to receive information free of charge about the origin, recipient and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you can revoke this consent at any time for the future. You also have the right to request the restriction of the processing of your personal data under certain circumstances. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
You can contact us at any time regarding this and other questions about data protection.

2. Hosting and Content Delivery Networks (CDN)

Hetzner

Hosting
We host the content of our website with the following provider:
Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen (hereinafter "Hetzner").

Hetzner Privacy Policy
https://www.hetzner.com/legal/privacy-policy

Legal basis
The use of Hetzner is based on Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in the most reliable representation possible of our website. If appropriate consent has been requested, processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG (insofar as consent includes the storage of cookies or access to information in the user's end device). Consent can be revoked at any time.

Data processing agreement
We have concluded a data processing agreement (DPA) with Hetzner. This is a contract required by data protection law that ensures that Hetzner only processes the personal data of our website visitors according to our instructions and in compliance with the GDPR.

Cloudflare

We use the "Cloudflare" service. The provider is Cloudflare Inc., 101 Townsend St., San Francisco, CA 94107, USA (hereinafter "Cloudflare").

Cloudflare offers a globally distributed Content Delivery Network (CDN) with DNS. Technically, the information transfer between your browser and our website is routed through Cloudflare's network. This enables Cloudflare to analyze data traffic and act as a filter between our servers and potentially malicious data traffic. Cloudflare may use cookies or similar technologies for this purpose, but these are only used for the purpose described here.

Legal basis
The use of Cloudflare is based on our legitimate interest in providing our web services as error-free and secure as possible (Art. 6 para. 1 lit. f GDPR).

Data transfer to the USA
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here:
https://www.cloudflare.com/privacypolicy/

Further information on security and data protection at Cloudflare can be found at:
https://www.cloudflare.com/privacypolicy/

Data processing agreement
We have concluded a data processing agreement (DPA) with Cloudflare. This is a contract required by data protection law that ensures that Cloudflare only processes the personal data of our website visitors according to our instructions and in compliance with the GDPR.

3. General information and mandatory information

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.
When you use this website, various personal data is collected. Personal data is data that can personally identify you. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens.
We point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.

Information about the responsible party

The responsible party for data processing on this website is:
InnoGE GmbH
Tannenweg 13
36039 Fulda
Germany

Phone: (+49) (0) 661 480 48864
E-Mail: [email protected]

The responsible party is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).

Storage duration

Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for data processing ceases to apply. If you assert a legitimate request for deletion or revoke consent to data processing, your data will be deleted unless there are other legally permissible reasons for storing your personal data (e.g. tax or commercial law retention periods). In the latter case, deletion takes place after these reasons cease to apply.

General information on the legal basis for data processing on this website

  • Consent (Art. 6 para. 1 lit. a GDPR / § 25 para. 1 TTDSG): For certain processes (e.g. the use of non-essential cookies or tracking tools), we obtain your consent. You can revoke this consent at any time.

  • Contract fulfillment (Art. 6 para. 1 lit. b GDPR): If your data is required for contract fulfillment or for carrying out pre-contractual measures, we rely on this legal basis.

  • Legal obligation (Art. 6 para. 1 lit. c GDPR): If we are legally obliged to process data (e.g. retention periods under commercial or tax law).

  • Legitimate interest (Art. 6 para. 1 lit. f GDPR): In some cases we rely on our legitimate interest (e.g. in the secure and efficient provision of our services).

Information about the applicable legal basis in each individual case is provided in the following sections of this privacy policy.

Information on data transfer to the USA and other third countries

We use tools from companies based in the USA or other third countries that are not secure under data protection law. When these tools are active, your personal data can be transferred to these third countries and processed there. We point out that no data protection level comparable to the EU can be guaranteed in these countries. For example, US companies may be obliged to hand over personal data to security authorities without you being able to take legal action against this as a data subject. It cannot therefore be excluded that US authorities (e.g. secret services) process, evaluate and permanently store your data located on US servers for surveillance purposes. We have no influence on these processing activities.

Withdrawal of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke consent that has already been given at any time for the future. The legality of data processing carried out up to the revocation remains unaffected by the revocation.

Right to object to data collection in special cases and to direct marketing (Art. 21 GDPR)

IF DATA PROCESSING IS BASED ON ART. 6 PARA. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR THE PROCESSING SERVES TO ASSERT, EXERCISE OR DEFEND LEGAL CLAIMS (OBJECTION UNDER ART. 21 PARA. 1 GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS CONNECTED WITH SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION UNDER ART. 21 PARA. 2 GDPR).

Right to lodge a complaint with the competent supervisory authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, their place of work or the place of the alleged violation. The right to lodge a complaint exists without prejudice to other administrative or judicial remedies.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer to another controller, this will only be done to the extent that it is technically feasible.

Information, deletion and correction

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of data processing and, if applicable, a right to correction or deletion of this data. You can contact us at any time regarding this and other questions about personal data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time for this purpose. The right to restriction of processing exists in the following cases:

  1. If you dispute the accuracy of your personal data stored with us, we usually need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.

  2. If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of deletion.

  3. If we no longer need your personal data, but you need it to exercise, defend or assert legal claims, you have the right to request restriction of processing instead of deletion.

  4. If you have lodged an objection according to Art. 21 para. 1 GDPR, a balancing of your and our interests must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of processing.

If you have restricted the processing of your personal data, this data may - apart from its storage - only be processed with your consent or for the assertion, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a member state.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content (e.g. inquiries that you send to us). You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.
When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Objection to promotional emails

The use of contact data published within the framework of the imprint obligation for sending unsolicited advertising and information materials is hereby expressly prohibited. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information (e.g. through spam emails).

4. Data collection on this website

Contact form

If you send us inquiries via the contact form, your information from the form including the contact data you provided there will be stored with us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent.

  • Legal basis: Art. 6 para. 1 lit. b GDPR (contract initiation or contract fulfillment), Art. 6 para. 1 lit. f GDPR (legitimate interest in effective communication) or Art. 6 para. 1 lit. a GDPR (if consent was obtained).

  • Storage duration: The data you entered in the contact form will remain with us until you ask us to delete it, revoke your consent or the purpose for storing it no longer applies (e.g. after your inquiry has been processed). Mandatory legal provisions - in particular retention periods - remain unaffected.

Inquiry by email, telephone or fax

If you contact us by email, telephone or fax, your inquiry including all resulting personal data (e.g. name, inquiry) will be stored and processed by us for the purpose of processing. We do not pass on this data without your consent.

  • Legal basis: Art. 6 para. 1 lit. b GDPR (if your inquiry is related to a contract), otherwise Art. 6 para. 1 lit. f GDPR (legitimate interest in effective communication) or Art. 6 para. 1 lit. a GDPR (with consent).

  • Storage duration: The data you send will remain with us until you ask us to delete it, revoke your consent or the purpose for storage no longer applies. Mandatory legal retention periods remain unaffected.

5. Newsletter

Newsletter data

If you would like to receive the newsletter offered on the website, we require an email address from you as well as information that allows us to verify that you are the owner of the specified email address and agree to receive the newsletter. Further data is only collected on a voluntary basis.

We use the following services for sending newsletters.

Mailjet

This website uses Mailjet for sending newsletters.
Provider is Mailgun Technologies Inc., 112 E Pecan Sr. #1135, San Antonio, Texas 78205, USA.

  • Data analysis: With the help of Mailjet, we can analyze whether a newsletter was opened and which links were clicked.

  • Legal basis: Art. 6 para. 1 lit. a GDPR (consent). Consent can be revoked at any time.

  • Data transfer to the USA: The transfer is based on the standard contractual clauses of the EU Commission.

Further information can be found at:
https://www.mailjet.com/feature/
https://www.mailjet.com/security-privacy/

  • Storage duration: The data you provide for the purpose of subscribing to the newsletter will be stored until you unsubscribe from the newsletter and then deleted.

  • Data processing agreement: We have concluded a DPA with Mailjet so that Mailjet only processes personal data of our website visitors according to our instructions and in compliance with the GDPR.

6. eCommerce and payment providers

Processing of customer and contract data

We collect, process and use personal customer and contract data to establish, structure and modify our contractual relationships.

  • Legal basis: Art. 6 para. 1 lit. b GDPR (fulfillment and initiation of contracts).

  • Storage duration: The collected customer data will be deleted after completion of the order, termination of the business relationship and expiry of the legal retention periods.

Credit checks

If we provide advance payment (e.g. purchase on account), we may carry out a credit check. For this purpose, we transmit your data (e.g. name, address, possibly date of birth) to a credit agency.

  • Legal basis: Art. 6 para. 1 lit. b GDPR (contract fulfillment) and Art. 6 para. 1 lit. f GDPR (legitimate interest in avoiding payment defaults). Possibly Art. 6 para. 1 lit. a GDPR (consent).

7. Audio and video conferences

Data processing

For communication with our customers, we use online conference tools. Various data is collected (e.g. email address, IP address, duration of the conference) and processed by the respective provider of the conference tool.

Purpose and legal basis

  • For the fulfillment of a contract or for carrying out pre-contractual measures (Art. 6 para. 1 lit. b GDPR).

  • For general simplification and acceleration of communication (legitimate interest, Art. 6 para. 1 lit. f GDPR).

  • Insofar as consent is available (Art. 6 para. 1 lit. a GDPR), this can be revoked at any time for the future.

Microsoft Teams

We use Microsoft Teams.
Provider: Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland.
Privacy policy: https://privacy.microsoft.com/en-us/privacystatement

  • Data processing agreement: We have concluded a DPA with Microsoft.

8. Own services

Handling of applicant data

If you apply to us, we process your application documents and personal data to carry out the application process.

  • Legal basis: § 26 BDSG (initiation of an employment relationship), Art. 6 para. 1 lit. b GDPR (contract fulfillment), Art. 6 para. 1 lit. a GDPR (consent, if given).

  • Storage duration: Up to 6 months after completion of the application process, provided no legal retention periods or other legitimate interests conflict.

If we do not make you a job offer, you may be included in our applicant pool if you expressly consent to this.

9. Crisp Chat

We use the live chat system Crisp Chat on our website, offered by:

Crisp IM SARL
2 Boulevard de Strasbourg
75010 Paris, France
https://crisp.chat

Function and scope of data processing
Crisp Chat enables us to communicate in real time with visitors to our website. When you use the chat window, the following data is processed:

  • Chat history (messages you entered)

  • IP address at the time of use

  • Browser type and version

  • Operating system

  • Date and time of access

  • Possibly other data voluntarily provided by you (e.g. email address, name)

Crisp Chat may also use cookies or similar technologies to recognize you and continue the chat history.

Legal basis
The use of Crisp Chat is based on Art. 6 para. 1 lit. f GDPR (legitimate interest in fast and effective communication with our website visitors). Insofar as we ask for your consent (e.g. via our cookie consent banner), processing is additionally based on Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG; consent can be revoked at any time for the future.

Data transfer to third countries
Crisp IM SARL is a company based in the EU (France), but may use subcontractors outside the European Economic Area to provide the service. If personal data is transferred to an unsafe third country (e.g. the USA), this is done on the basis of appropriate guarantees such as the standard contractual clauses of the EU Commission.

Storage duration
The data collected via Crisp Chat will be deleted as soon as the purpose of their collection ceases to apply or you ask us to delete them. Legal retention periods remain unaffected.

Further information
Details on how Crisp handles your personal data can be found in Crisp Chat's privacy policy:
https://crisp.chat/en/privacy/